Webinar broadcast date: Thursday, 22 October 2020
To grow to be future-ready, the battle on the dual battlefronts – Customer Experience and Service Delivery, deserves shut consideration. As buyer expectations evolve, the function of digital self-service platforms-powered by new-age applied sciences reminiscent of AI, ML, IoT, acquire extra prominence.
These digital interventions have been examined to serve prospects in a personalised method, give them extra selection and management, whereas optimising prices and eliminating inefficiencies for the vitality and water suppliers. Not to overlook the strengthened utility-customer relationship, which turns into essential in a world of the expertise economic system.
Even to construct enterprise resilience and minimise service disruptions, vitality retailers, and water suppliers must undertake digital and create an built-in customer-workforce expertise. So, the thumb rule is- Connected Customer and Workforce go hand-in-hand.
Join us for a digital expertise the place we convey collectively prospects, companions and trade leaders to share insights on how the trade can ship linked buyer and workforce experiences.
The matters embody:
• The altering buyer panorama and meet rising expectations with digital self-service platforms
• Addressing trade challenges and outlining the digital roadmap for vitality retailors and water suppliers
• Exploring what the linked buyer and workforce journey seem like and its worth
• Use circumstances for digital self-service platforms and new age applied sciences throughout the vitality and water ecosystem
• Lessons from Industry leaders, their digital story and roadmap
Meet the Panel:
Andrew Davis, General Manager Strategy and Commercial, Electricity Distribution | Jemena
Sabiene Heindl, Director | The Energy Charter
Darren Brady, Chief Customer Officer | Smart Energy Water
Tracy Deveugle-Frink, Head of Change and Innovation | Western Power
The publish Webcast 22 October: The Twin Challenge appeared first on Power Engineering International.