By Rod Walton, Power Engineering content material director

Outage and period

Those two of an important (and scariest) phrases within the English language for utilities that are coping with and making an attempt to answer breakdowns on their techniques. Acronyms comparable to SAIDI and SAIFI (system common interruption frequency index and system common interruption period index) are key barometers upon which energy suppliers are judged by each prospects and vendor-neutral business ranking companies. A breakdown or deliberate outage at an influence plant additionally requires adaptive and responsive turnarounds by crews each on-site and people introduced in from the surface.

Field service administration software program agency Service Power is sponsoring a Thursday webcast on “Leveraging Technology to Optimize Your Utility and Grid Workforce Management and Improve Customer Satisfaction.” Service Power will spotlight its work with utilities comparable to Alabama Power and producers and repair companies comparable to Siemens. It additionally will provide a reside demonstration of its system within the free, one-hour occasion starting 11 a.m. ET Thursday (10 a.m. Central).

Utilities throughout the nation and world tout their low SAIDI and SAIFI numbers once they can; these are proof that they’re responsive and buyer pleasant. Getting crews out to repair outages as fast as doable not solely makes the client base comfortable, but it surely additionally saves cash in the long term.

Field service administration is an important facet for any firm, however time is a measurably telling statistic which holds utilities to account for higher or worse. A number of firms are lauded for his or her constantly nimble and quick-acting outage response efforts, whereas others are hit exhausting on social media and located close to the underside of buyer satisfaction rankings stories. Looking up shouldn’t be a terrific view in enterprise.

Customers usually may be agitated when an outage occurs, however they get downright offended when the breakdown is prolonged and utility communication is gradual or non-existent. That shouldn’t be acceptable throughout this period of on-line immediacy.

When an electrical utility’s scheduling shouldn’t be as environment friendly because it may very well be, that can also influence the underside line. Looking on the discipline service business itself, some 76 % of organizations say they discover it difficult to stay worthwhile, in keeping with Field Service News. Every effectivity of time and manpower is essential to success.

Thus, there clearly is loads of room for enchancment for utilities regardless of important positive factors in reducing SAIDI and SAIFI averages lately. Tools comparable to synthetic intelligence can assist in each triage and scheduling, whereas bettering technician arrival notifications and real-time standing updates have improved web promoter scores by 30 %, in some circumstances.

The Service Power webcast Thursday will characteristic Samir Gulati, who has introduced greater than 25 years of expertise in expertise to bear as chief advertising and marketing and producer officer for the corporate. He will probably be joined by Tim Griffiths, who’s senior gross sales engineer at Service Power.

The occasion will focus not solely on employed workforce deployment but in addition third-party wants and challenges, since utilities usually should contract out work when grid injury is critical.

Registration is free for “Leveraging Technology to Optimize your Utility and Grid Workforce Management and Improve Customer Satisfaction. Click right here to register.

The webcast will probably be reside from 11 a.m.-noon ET Thursday and on demand for one 12 months after that.

The put up Webcast: Optimizing utility workforce administration improves buyer satisfaction appeared first on Power Engineering.

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